Business Analyst Job – Business Automation & Applications
The Business Analyst Job will be directly responsible for all aspects of quoting and invoice generation. This role also supports the Professional Services team in a variety of aspects including, but not limited to, contract management and project time reconciliation.
Type: Full Time
Location: Remote
The business analyst job is being offered by Comport Consulting Corp. Comport along with its subsidiary ComportSecure, is a provider of Professional and Managed Services as well as Advanced Infrastructure as a Service solutions. The core purpose of Comport Consulting Corp. is to help customers align business objectives with Information Technology through transformational IT solutions. These include: Technology integration, POC and assessment services, Backup as a Service, Disaster Recovery as a Service, Hybrid Cloud services, and infrastructure management as well as advisory services and solutions. Comport is an award-winning data center solutions provider, Platinum Partner with HPE, and has also earned their highest status as a ‘Preferred Partner’.
BUSINESS ANALYST PRIMARY JOB RESPONSIBILITIES
Managed Services:
- Prepare monthly customer invoices by updating customer contracts, and auditing customer resource consumption against various internal and external reports.
- Work closely with Sales, Sales Operations, Professional and Managed Services teams to support business lifecycle from initial sales quote through project and service delivery.
- Accurately monitor and manage the mapping of Configuration Items to customer contracts to ensure accurate billing
- Compile and submit required monthly reports to vendor partners
- Assist in the contract renewal process
Professional Services:
- Create and maintain projects and contracts in Autotask
- Generate Project Milestone and T&E billing reports to facilitate customer billing
- Produce recurring and ad hoc project reports
- Prepare, submit and track PS project reports for vendor reimbursement
- Oversee Engineer time reporting to ensure accurate customer billing and reporting
ComportSecure Operations:
- Procure and manage SaaS subscriptions (predominantly Microsoft)
- Assist in the new client onboarding process
- Procure additional resources into existing subscriptions
- Assist in the subscription renewal process
- Autotask system administration
- Create and manage Workflow Rules for efficient automated and streamlined delivery processes
- Create and manage Notification Templates to work in conjunction with Workflow Rules
- Manage Resources – user associations, billing roles security levels, etc.
- Create and manage quote and project templates
REQUIRED QUALIFICATIONS
- Ability to effectively work autonomously and in a team setting
- Strong teamworking skills
- Be results-oriented, take things from start to finish
- Have proficiency in MS Office tools (Word, Excel, etc.)
- Previous experience with AutoTask is a plus
- Strong organizational skills
WORKING CONDITIONS
- 40 hour stand work week
- 100% remote
- Salary is commensurate with experience
- Full health insurance with prescription drug coverage and optional eye and dental
- Paid Holidays
- A clear career path with opportunities for development, both professionally and personally
