Case Studies

Cloud Backup Results in Staff Efficiencies & Budget Savings for Keystone Dental

The competition for tech talent, staff shortages and IT skills gaps are not new, but COVID has accentuated the need to invest in modernizing in-house IT to get crucial work done.

With this in mind, Keystone Dental’s Dave Leonard, Senior Network Administrator, reached out to Comport to explore options for an affordable, secure solution to consolidate its multiple multi-vendor backup environments and to find experts to handle the backup solution management.

Background: Solving for Inefficiencies with Multiple Cloud Backup Vendors

Keystone Dental is an innovative oral healthcare industry leader based in Burlington, MA providing breakthrough technologies for premium dental implants, implant components and biomaterials. Keystone is committed to scientific R&D that improves a patient’s treatment and quality of life.

As the company grew and expanded, it ended up using various backup solutions at locations to safeguard data. With multiple backup vendors and inefficiencies developed over time, including the need for multiple skill sets, more management time and increasing costs. Keystone Dental’s goals were to consolidate its backup solutions, enabling the team to reduce or step away from tedious backup management tasks while providing cost savings for the organization.

Solution: Leveraging Backup as a Service

Keystone Dental evaluated many solutions, including on premises and cloud. The priority issues that ComportSecure, Comport’s Cloud & Managed Services division, and Keystone worked together to resolve included:

  1. 100% reliance on Microsoft for O365 uptime.
  2. No data redundancy or geographic redundancy outside its network.
  3. Significant time driving to replace tape backups in various locations at the end of the week.
  4. Meeting archival retention requirements for the industry.

Ultimately, Keystone Dental decided that a Backup as a Service cloud solution would provide the consolidation, cost reduction, redundancy, efficiencies and convenience they were looking for. After evaluating many vendor options, they chose Veeam and ComportSecure due to backup expertise, reputation for dependability and willingness to integrate with their team to understand the issues and create a customized backup strategy tailored specifically to Keystone’s needs.

Outcomes: Annual IT Savings of More Than 30%

The move from mixed, disparate solutions to a managed, consolidated Backup as a Service solution allowed Keystone Dental to focus its resources on important IT initiatives and saved over 30% annually. Additionally, ComportSecure’s managed backup service gave Keystone Dental peace of mind, knowing their team can reach out to experts should they have backup issues.

“ComportSecure allows us to expand in the future without a significant uplift. We just purchased another organization, so growth is something we had to consider during this transition,” stated Dave Leonard.

From a technology standpoint, restorations changed from a manual process to the click of a button. In addition, the previous Veritas solution had weekly issues that needed to be resolved. Veeam on the other hand runs smoothly and is a hands-off backup for the most part.

Dave Leonard says, “I wish we had done this two years sooner. It simply makes our life easier. I would recommend ComportSecure to anyone looking for a backup solution. They are very dependable and always there when we need them.”

ComportSecure’s in-house IT experts are trained in analyzing, optimizing and maintaining complex cloud backup environments. See how our team puts our expertise to work for you by requesting a Cloud Readiness Assessment.



Author: Bill Flatley, Field CTO for Healthcare

Bill is responsible for technical strategies and recommendations for Comport’s Healthcare clients. His extensive experience includes four healthcare systems in leadership roles supporting Clinical Applications, Digital Health, and Office of the CIO as the primary liaison between IT and the business.

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