How Your Storage Support Experience Improves with HPE InfoSight

Given everything going on in the world right now, organizations have a pressing need to be more efficient—and more competitive—than ever before.

Organizations need to be able to accelerate innovation at every corner and reduce their time to market as much as possible. They need to not just meet customer expectations, but to exceed them across the board—and they’re regularly turning to AI technology to help with that.

Storage with HPE InfoSight embedded within is a solution built to transform the management of your environment, while using the power of artificial intelligence to do it. What you’re left with is an architecture that is always on, always fast and always agile—exactly the way it should be.

HPE InfoSight: Modern Support for a Modern Business

One of the major ways in which your support experience improves with HPE InfoSight is that HPE storage utilizes AI to gain more information about your storage in one easy-to-manage place. Because HPE InfoSight gives deep analytical information about your storage, even the most complicated issues can get resolved faster than ever. You’ll spend less time trying to recreate a problem or combing through log files, so you can solve problems quickly and get back to innovative technology solutions that help the business.

In the event that you need HPE support, you don’t have to worry about complicated and frustrating escalations. With HPE InfoSight, Level 1 and Level 2 support issues are virtually eliminated, with 86% of problems taking care of themselves. If you do need to speak to support, you’ll automatically be escalated to Level 3.

HPE InfoSight is Proactive with Resolutions for Business Continuity

Maybe the most important support related benefit of HPE InfoSight is that HPE emphasizes a more proactive model, rather than a break-fix model. Predictive analytics cannot only be used to spot issues pertaining to availability, performance, and data protection, they can also tell you exactly how to fix them before they have a chance to impact your organization.

HPE InfoSight is pulling from countless different data points, as predictive signatures are being consistently monitored in your storage environment and throughout the world. This is one of the major ways in which the InfoSight platform shows how intelligent it truly is. Once a problem is identified, HPE InfoSight learns to A) predict it, and B) prevent it based on real-time data, thus making sure it doesn’t become a long-term problem.

The beauty of HPE InfoSight is that the analytic information is being collected in such a comprehensive way, that if HPE InfoSight does identify a problem it can’t automatically fix, a support engineer will proactively reach out to you. They’ll use the available data to learn what went wrong, why, and how to stop it. With HPE InfoSight, you can rest easy knowing that you’ll never have to worry about unplanned downtime or hidden issues ever again.

Put an End to Recurring Issues with HPE InfoSight

In the end, what you’re left with is a perfect storm in the best possible way. Gone are the days when you must worry about waiting for something to break and then fixing it. You don’t have to eat up countless hours in your day working through multi-tiered escalations just to try to get information about what went wrong. You won’t have to deal with reoccurring issues that you can’t quite seem to solve, that only end up costing you both time and money.

By focusing on being proactive and preventing problems, HPE InfoSight is a solution that offers a support experience that you will actually enjoy. It’s truly supportive in every sense of the term, which is exactly the way it should be.

When you also consider the additional benefits from the InfoSight platform, like the improved performance, the constant optimization of resources and the scalability needed for future demands, it’s easy to see why HPE InfoSight has become so popular with so many. Get started with enhancing your data center by adding predictive analytics to your storage strategy. Request a Data Storage Assessment performed by Comport’s certified technologists below for help creating a strategic go-forward plan.


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